Check-in is guaranteed from 15:00 onwards, and check-out is at 11:00. Early check-in and late check-out are available, subject to availability.

Our Front Office is available 24/7 to assist with any queries or concerns.

You’re welcome to store your luggage with us free of charge at our Front Office before or after your stay.

As a guest, you’re free to make use of our gym, wellness facilities, bars, restaurants and terraces during your stay.

Every apartment includes a fully equipped kitchen, plus a starter pack of tea and coffee. Linen and towels are provided, and you’ll find a hairdryer and an amenity kit in the bathroom. If you have any other requests during your stay, simply reach out.

Our apartments don’t have in-room washing machines and dryers, but communal laundry facilities are available. Coin tokens can be purchased at our Front Office.

We provide a weekly housekeeping service, including a linen change. Touch-ups are available upon request by placing the door hanger on your door.

If you’re planning something special, please contact our team before your arrival and we’ll do our best to assist.

Our apartments are not available for day-use only.

For extended stays of 14 nights or more, you’ll benefit from a discounted rate and have the option to register your address. Search for more than 14 nights in the booking engine and our long-stay offer will appear. Or visit our Longer Stay page to learn more here.

We only offer connecting apartments at our hotel in London Victoria, this is called the Family Apartment.

We offer wheelchair-friendly rooms at our hotel in London Victoria. All other properties have slightly adapted rooms available for wheelchair users, and we can provide a shower chair and grips if needed. Please contact us before booking for more details.

A non-refundable booking cannot be cancelled or modified free of charge. In this case, the full accommodation cost will be charged.